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China Exclusive: No price war for "12-12" shoppers (2)


08:43, December 14, 2012

E-commerce companies are subsequently paying more attention to customer communication and after-sale services during their Dec. 12 shopping promotions.

Taobao, China's largest online retailer, has adopted a pricing system that allows sellers to adjust prices according to the offers they receive.

Li Bin, executive vice president of electronics retailer Suning, said the whole of December is a peak shopping season. "But there would be no price wars on Dec. 12," he said.

Li said price wars do not necessarily stimulate the desire to purchase, adding that smaller companies tend to pay more attention to quality management rather than market share.

Many customers felt cheated in August after several e-commerce giants announced that they would wage large-scale price wars that later turned out to be public relations campaigns.

The fraudulent promotions damaged the reputation of the electronics retailers involved, said Zhao Ping, a researcher at the Academy of International Trade and Economic Cooperation.

Su Huiyan, an analyst at iResearch, said that given the coexistence of a large number of e-commerce firms, price wars are still effective tools in taking larger market shares.

But Cao Lei, director of the China Electronic Commerce Research Center, said e-commerce companies also need to discipline themselves to please consumers.

"Factors like offering cost-effective products and excellent services, as well as building a credible brand, determine which platforms customers decide to purchase from," said Cao.

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