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Apple violated good faith principle by slowing down devices: consumer association

By Sun Wenyu (People's Daily Online)    14:08, January 04, 2018

Apple’s software updates that limit the performance of older iPhones violate the principle of good faith, China Consumer Association (CCA) told Chinanews.com on Jan. 3.

The tech giant has infringed upon users’ rights of information, choice, and fair trade, the organization noted.

According to Chen Jian, director of CCA’s legal and theoretical research department, consumers have the right to be informed about products and services, and the choice of whether to update their phones should be left to them.

He said Apple should have informed consumers of the battery performance issue before purchase. If not, the manufacturer should be responsible for the losses, he added.

In the statement of explanation issued by Apple on December 28, 2017, the company apologized to its users, promising a $29 battery replacement that will immediately return an iPhone 6 or later to its original performance. According to Apple, the service normally cost $79.

However, Chen said that the firm should give an integrated solution instead of a temporary discount of battery replacement. He suggested that Apple shoulder the responsibility and cover the cost of iPhone battery replacement.

(For the latest China news, Please follow People's Daily on Twitter and Facebook)(Web editor: Hongyu, Bianji)

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