Dulux admits selling fake paint

After its Harbin stores have been caught for selling fake paint, on the evening of May 16, Dulux's parent company AkzoNobel openly admitted that its specialty shops were selling fake paint.

AkzoNobel claimed in a statement that only "the store violated business ethics" with intention of understating the case. Compare with the company's response when its Wuhan specialty shops have been found selling fake paint, which is refusing to admit the fact, this time its attitude is quite similar, but has improved.

In early April, when Dulux specialty shops in Wuhan were found selling fake paint, the company denied the fact in several statements and promised that there is no counterfeiting in its distribution system. Later when People's Daily Online exposed evidence of its sales of fake products, the company had to admit the fact, but still tried to distance themselves from their responsibilities in the statement released then, claiming "the specialty shop shut itself down in early May."

In the statement released on May 16, AkzoNobel said it has terminated cooperation with the stores involved, and closed seven stores out of its eight stores in Harbin. The company said the seven stores it closed belong to the same dealer agent.

In addition, this Fortune 500 company takes the Harbin store case as an individual case and said in the statement, "We believe that the stores involved in reports are the 'black sheep' among so many legitimate and honest Dulux business dealers. "

Reporter found that in the statement released on the evening of May 16, nothing is mentioned about compensation for consumers who bought fake paint, but only the official statement reading "We support consumers safeguarding their legitimate rights and interests under Law of the People's Republic of China on the Protection of Consumer Rights and Interests and other laws."

People's Daily Online will continue for follow-up reports on whether the company's specialty shops will stop selling fake paint after the statement, whether those stores involved are just "black sheep" and if there are interests of the chain behind selling fake products.

Edited and Translated by Huang Beibei, People's Daily Online
Read the Chinese version:多乐士公开承认售假 官方声明拒谈消费者赔付
Source: People's Daily Online
Author: Sun Hongli

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