Vietnam National Administration of Tourism (VNAT) said Friday that the country's tourism sector always welcomes and treats fairly with Chinese tourists, after a Chinese tourist was beaten at a Vietnamese border gate 10 days ago.
"We will continue coordination with relevant agencies to increase quality of products and services so that Chinese tourists to Vietnam should feel satisfied," said VNAT.
The administration made the remark while addressing Xinhua reporter's inquiry over the fact that a Chinese tourist was beaten in Mong Cai border gate in Vietnam's northern Quang Ninh province after questioning fees charged for getting through the border gate on Feb. 7.
"We are very sorry for the incident that has happened", said the VNAT, adding "As soon as learning the news, we have reported the case and urged local relevant agencies to examine, clarify and handle the case in accordance with its nature following the legal regulations."
Vietnam and China are two countries with long-lasting traditional friendship relations. The two parties, governments and peoples always have policies to reinforce and enhance friendship as well as political, economic and cultural exchanges, said the administration.
Over the past time, tourism cooperation between Vietnam and China has enjoyed non-stop development. The number of Chinese tourists to Vietnam as well as Vietnamese tourists to China has constantly increased, the VNAT claimed.
Regarding tourism fees and charges, the administration said they are all publicized by Vietnamese government.
"Charging fees that are not regulated in the state regulations are illegal. We urge travel companies not to charge these fees and instruct this to tourists. All fees for providing extra services should be made public and transparent for tourists," emphasized the Vietnamese tourism authorities.
Targeting that in 2017 and in the coming years, China remains the key market of Vietnamese tourism, the VNAT pledged to coordinate with relevant agencies to create more favorable conditions to Chinese tourists to enter Vietnam.
"We are willing to listen and receive feedbacks of Chinese tourists," VNAT concluded, extending gratitude through Xinhua to Chinese tourists who have come and will come to Vietnam.