Smart card, dumb refund rules

Beijing's public transport system has come under fire for setting barriers to card users who are asking for a refund of unused cash on their smart cards when they leave the city, or for malfunctioning cards.

On Wednesday, a customer service employee from Beijing Municipal Administration and Communications Card Company confirmed that residents can only get a refund at certain designated places, and that it would take seven days to get a refund for a malfunctioning card.

"It's ridiculous that we can pay at any center and get the card in a minute, but when we ask for refund, there are always difficulties," said a resident surnamed Hao from Daxing district, who had to run between four smart card application centers to get a refund on November 1.

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