Latest News:  

English>>China Society

Shanghai delivery firms among nation's slowest

(Shanghai Daily)

08:49, July 18, 2013

SHANGHAI-BASED delivery firms HTO Express and ZTO Express joined Beijing's ZJS Express as the slowest last month, China's post management authority said yesterday.

Some 20 percent of HTO's customers had lodged complaints about late parcel deliveries in June, followed by ZJS's 15 percent and ZTO's 14.7 percent, the State Post Bureau of China announced on its website.

"The hot weather affected the efficient of deliverymen while continuous rainstorms in east and northeast China last month cause the surge in delivery delays," a regional customer service manager with HTO said.

However, Shanghai's STO Express, the firm involved in a scandal in 2011 where workers at its Jinqiao branch were seen kicking and throwing parcels around, some marked "Fragile," was the Shanghai firm most complained about overall, with 27.3 percent of its customers unsatisfied in some respect.

The branch was fined 60,000 yuan (US$9,780) and told to halt work for a month in January 2011.

The bureau received a total of 12,634 complaints across the country about courier firms in June, some 10.5 percent lower than in May, the bureau said.

"Delivery delays, attitudes of deliverymen and the loss of parcels remained the top three complaints among Chinese customers, accounting for over 84 percent of the total," an official said.

Two Guangzhou-based courier firms, UC and Sure Express, were the most complained about overall in June. Some 42 and 35 percent of their customers had lodged complaints about them.

We Recommend:

Teenage crash victims were talented students

What did eco-migration bring to rural residents

Hard working people under the sweltering sun

Cute twin sisters popular on the Internet

Keep the childlike innocence

Marriage made in fairs by anxiety parents

Top 10 beautiful small cities in China

China's weekly story (2013.6.28-7.5)

Rainstorms batter SW China quake-hit regions

Email|Print|Comments(Editor:HuangJin、Chen Lidan)

Leave your comment0 comments

  1. Name


Selections for you

  1. PLA special forces hold military skills contest

  2. "Peace Ark" provides medical treatment

  3. Cuba: Seized DPRK ship carries obsolete weaponry

  4. Dream of flying in the sky

  5. Little rubber ducks appear in Shichahai

  6. Shanghai suffers from high temperature

  7. Highlights of Gymnastics Rhythmic final

  8. The story behind models at auto show

  9. Migrant workes' high incomes not that rosy

  10. China's GDP totals 24.8 tln yuan in H1

Most Popular


  1. Two-way fluctuation essential for RMB reform
  2. Brands face constant battle to attract, keep buyers
  3. Kennedy may prove wise choice as envoy
  4. 'Prism' burns America's Internet supremacy
  5. Merkel's rivals go on attack over US spying
  6. Slower economic growth set to be a winning choice
  7. Investing abroad not easy: Experts
  8. Reinvigorated CCTV gala brings hope for art scene
  9. China's anti-dumping probe is not retaliatory
  10. China's economic growth slows to steadier pace

What’s happening in China

China’s weekly story

  1. Man stabs two to death in Beijing
  2. Body of Chinese worker in S. Korea retrieved
  3. Victims of fatal landslide mourned in SW China
  4. App for ayi service is on smartphones now
  5. HK gov't committed to universal suffrage