What they say

I take online-hailed rides between home and the office on a daily basis with little worry because the drivers are usually the same folks. We've gotten to know each other. But I become more cautious when I take a ride out of town or when it's late at night. I'll go with someone else. So far, I haven't encountered any trouble taking these rides, but I believe the company should require all drivers offering such rides to install real-time surveillance cameras.

Wang Xiaoqing, 27, sales assistant at Lenovo in Beijing

I've taken several online-hailed rides, usually when it was difficult to hire a taxi. Most of the trips were not so pleasant. Some drivers cancel rides at the last minute, other drivers take unusual routes. Then can be rude, too. I alert my friends of my location immediately or get off halfway for safety.

Sun Zeyu, 18, freshman at the College of Journalism and Communication, Jilin University

I took a online-hailed ride to Beijing to attend the annual Strawberry Music Festival last week. I kept my friends updated about my ride from time to time on WeChat or over the phone. There has been bad news about taking these rides, which really made me worried.

Chai Li, 24, English teacher from Tianjin

I have been using the online-hailing app and find it very convenient, even when I'm on a business trip in a strange city. As a female passenger, I normally don't take the front seat and would take notes of the car's plate and the driver's telephone number in case I have any complaints. So far, I haven't had any. The Shenzhen incident, sad as it is, doesn't have to cancel all the convenience such an app-enabled service has brought. Of course, we hope Didi puts forward stricter enforcement of supervision.

Shi Ruili, media worker in her 30s from Haikou, Hainan province