Photo: Jiaojiao talks with a client. (People's Daily Online/Xie Weiqun) |
Intelligent robot 'Jiaojiao' took the job of a bank lobby manager on the first day in the Bank of Communications Shanghai branch on Aug. 21. Its soft tone and cute answers melted clients' heart.
Client: "Where should I go if I want deposit 100,000 yuan?"
Jiaojiao: "100,000, that's a huge amount. I suggest you go to the counter, tyrant.”
Client:" What can you do for me?
Jiaojiao:" I can introduce you the business. I can also chat with you."
Client: "Do you need to drink?"
Jiaojiao: "No, because I'm a machine."
Client: "Do you have enough energy?"
Jiaojiao: "Yep, I am full of positive energy!"
Client: "How to conduct a financial transaction?"
Jiaojiao: "I am new here, I will take you the manager... Hey, Ms. Shen! Could you give some introduction to this client who wants to conduct a financial transaction?"
With 'Jiaojiao', waiting in the bank is no longer boring. It not only brings joys to the clients, but also provides effective help to the lobby manager by enriching the customer experience and saving time.
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