| Saturday, November 10, 2001, updated at 11:57(GMT+8) |
Mail Service to See Major Changes: Pitney Bowes Chairman |
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The events of September 11 will speed up the rate of the three long-term, structural changes in the way America handles its mail, Chairman and CEO of the U.S.-based Pitney Bowes Inc. Michael Critelli said recently in Beijing.
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The events of September 11 will speed up the rate of the three long-term, structural changes in the way America handles its mail, Chairman and CEO of the U.S.-based Pitney Bowes Inc. Michael Critelli said recently in Beijing.
He said the first change will be a "rush to quality" for equipment, processing, facilities, and processes employed in the nation's mailing operation.
The second change will be intelligent tracking of letters and packages from end to end. Both metered mail and registered mail will allow the recipient to ascertain the identity of the sender with or without opening the letter or package. More importantly, he said postal authorities will be able to track mail from point of origin to point of receipt.
The third change will be the marriage of physical and electronic communications. According to Critelli, some of the traditional functions of mail might disappear very soon, but more functions will reappear in a different form.
Critelli said that mail won't be substituted by electronic communications, but rather be stimulated in several ways by the huge growth in electronic commerce. He expects to see an explosive growth of "hybrid mail" -- mail that starts in one form and ends in another.
He said that security will be of greater importance in future mailing operation. Because of the events of September 11 and the aftermath, mail service will take on a very different form in the future.
Pitney Bowes Inc. is a leading global provider of integrated mail and document management solutions, accounting for 85 percent of the post management system market in the United States.
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