The establishment of a new "Do It Right Away" Office in Lantian County, Shaanxi province has garnered widespread attention. The office, as its name suggests, urges the prompt solution of various affairs.

As part of the efficiency reform of the Xi'an municipal government, the new office was established after a meeting presided over by county magistrate Chen Shunli on the evening of Jan. 11. Six employees currently staff the office, soon to be joined by between 10 and 15 more.

According to Wang Yuandong, the office head, he and his staff handle various matters about which individuals or companies lodge official complaints. They also urge related departments to solve such matters in a timely fashion.

On Jan. 12, Gou Hanmin, 72, came to the office to complain about a problem with his telephone.

“I came specially to the Do It Right Away Office to solve my problem,” Guo said.

Gou is the first citizen the office ever received. After filling out a form and writing down Guo’s address, a staff member promised Guo that they would contact the appropriate department and ask them to go to Guo's home the very next day.

The county government hopes the name of the office can send a signal to citizens that their government truly is efficient. The office is expected to serve as a kind of lubricant for other governmental departments.