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No Stress as Travel Problems Solved
Holidaymakers during the coming "golden tourism period'' will find it very easy to complain about their difficulties to officials even if scenic spots become swamped with people.
Tourism administrations at central and provincial levels have prepared well for a potential travelling frenzy during the National Day holidays, said He Guangwei, director of the National Tourism Administration.
"Our target is to guarantee the safety of tourists, the market order and the industry's efficiency and provide a better service to all visitors," the director said.
Tourism administrations at all levels have set up special offices to collect the latest information and handle tourists' complaints around the clock, He added.
The move is designed to cope with the peak season between October 1 and 7 and should mean a tourist-destination city can cope with traffic emergencies, tourist safety and any other unexpected happenings.
The office will also strengthen co-ordination between more than 10 government departments, such as tourism, railways, communications, public security, commerce, and culture and relics protection.
According to the National Tourism Administration's special office for the week-long peak travel period, the country's railway alone will ferry 3.5 million people each day, and the number may hit 4 million at times during the holidays.
According to administration statistics, tourist complaints about services from hotel, railway and travel agencies have been decreasing during the peak travel season.
However, some travel agencies and hotels, especially those small-size ones, cannot meet market demand and infringe upon the interests of tourists because of poor management.
For example, during the Labour Day (May 1) holidays, a group with more than 100 tourists organized by Shanghai Chunqiu Travel Service cancelled its schedule to visit Beihai, a coastal city in South China's Guangxi Zhuang Autonomous Region. This was because the travel service defaulted on its payment to a tourism company in Beihai. The group at last traveled according to the original plan after complaining to the special office under Shanghai Municipal Tourism Committee.
``We will never allow such a thing to happen in the National Day holidays,'' said an official with the tourism committee in Shanghai.
The tourism wave is a direct result of the seven-day holidays and this week's good weather in autumn, said Wang Suqi, manager of the Outbound Department of China International Travel Service.
Wang noted that it is important to improve services while facing so large a potential market.
Source: China Daily
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