New Complaints Reported of Ericsson's HandsetsAfter a Guangzhou consumer Yan Jianchu complained of quality problems of Ericsson's handsets, another 15 Ericsson mobile phone users lately filed a lawsuit for compensation to Beijing Chaoyang District Court.According to related sources from the court, the 15 consumers come from different cities, their complaints about the quality problems of Ericsson's handsets are similar. As are made known by the 15 customers in their indictment, T18sc, T28sc, T20sc and A2618sc, the four types of handsets by Ericsson all have quality problems. They said that during one year of using, malfunctions popped up like automatic shut-down, black screen, weak signal, inadequate charge, glitch when pressing buttons and other problems. Despite couple of times of repair, these problems still could not be solved. But when consumers want to return the handsets, they were refused. According to Guangming Daily, although different consumers' statements vary, they hold the same view about Ericsson handsets' quality problems. They all held Ericsson in blame for deliberately holding back serious quality problems of its handsets from the consumers, it grabs Chinese markets at the cost of sacrificing the interests of Chinese consumers and such a behavior has violated the collective interests of Chinese consumers, they complained. Ten complainers demand Ericsson to give a matter-of-fact explanation about quality problems of its handsets and make open apology via public media, withdraw all its problem handsets and compensate for the losses caused to Chinese consumers. So far, the case is under hearing in Beijing Chaoyang District Court. By PD Online staff member Li Yan |
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