Survey Reveals Highest Level of Customer Satisfaction at HK AirportOverall customer satisfaction at Hong Kong International Airport (HKIA) is at highest ever level, the Airport Authority said Wednesday.The Airport Authority's latest customer survey, the sixth carried out since the airport opened in July 1998, shows an overall satisfaction rate of 95.5 percent, evidently up from 88.3 percent in the first survey conducted in August 1998. A total of 3,313 respondents were interviewed, comprising departing passengers at boarding gates, arriving passengers at the baggage reclaim hall and the ground transportation center, greeters at the arrivals hall and well-wishers in the departure hall. The areas of greatest satisfaction included cleanliness of public areas and washrooms, lighting, ventilation, the supply of airside and landside baggage trolleys, clarity and effectiveness of signal and flight information screens, processing times at customs, and helpfulness of services at information counters. Areas of least satisfaction included food and beverage and merchandise, sufficiency of telephones in some areas, and the ease of finding Internet facilities and children playgrounds. |
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