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Hong Kong Launches Taxi Training Program
A mandatory training program for new applicants for taxi driving licenses and a self-learning program for existing taxi drivers will be launched by the Transport Department of Hong Kong to further improve taxi service quality.
Proposed in accordance with the recommendations of a review conducted by the Transport Advisory Committee and developed by a consultant commissioned by the department, both training programs will focus on five aspects including customer service, basic Putonghua and English communication skills, knowledge about destinations and routes, taxi regulations and Road Users Code as well as safe driving habits.
The 12.5-hour mandatory training program will be given in the form of lectures and peer discussions and attendants will be assessed at the end of the program. For the self-learning program, tapes, CDs, videotapes and VCDs will be made available to help drivers improve their knowledge.
Introducing the proposed programs at a press briefing held Wednesday, Chairman of the Quality Taxi Service Steering Committee Jeffrey Lam said the proposals had gained the support from the committee.
"These two programs serve to enhance taxi service quality through imposing compulsory requirements on the one hand and offering flexible ways for self-improvements on the other," Lam added.
"The introduction of a mandatory training program which requires legislative amendments will be realized after the department consults the trade later this year on the detailed proposals," Lam said.
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