Latest News:  
Beijing   Heavy rain/Thundershower    27 / 23 ℃  City Forecast

English>>China Society

Apple adopts ridiculous repair policy for iPads

(People's Daily Online)

09:28, July 30, 2012

(File photo)

Apple Inc. has recently revised or deleted its unfair maintenance terms for iPhones sold in China after being criticized by the China Consumers' Association and its local associations in Tianjin, Beijing, Shanghai, Chongqing, Jiangsu, and Shandong. However, some consumers have complained that there are also some ridiculous hidden rules regarding the repair of iPads. For example, Apple will refuse to repair an iPad for free if it has a scratch longer than 4 millimeters.

In order to gain a clear understanding of the hidden rules about the repair of iPads, the reporter posing as a customer went to an Apple Authorized Service Center near the Zhengjia Square in Guangzhou, Guangdong province.

The reporter asked an employee at the service center whether his newly bought iPad2, which had only a few scratches on the surface, could get a free replacement, and the answer was no. The employee explained that Apple's warranty covers only functional defects, and does not cover damage caused by improper use such as shell damage, though customers can pay 1,300 yuan to get a new shell for their iPad. The reporter then asked whether an iPad with a broken shell could get other components such as the screen fixed for free, and the answer was no again. At last, the employee said, "The internal rules specify that any iPad with a shell scratch longer than 4 millimeters will not be repaired for free

The reporter then told a random customer at the center about the rule, who considered it unreasonable. "So I cannot get a free repair for my iPad even if it is simply scratched by keys? Is Apple forcing us to buy the iPad Smart Cover? This is totally product bundling," the customer said angrily.

Chen Beiyuan, legal adviser to the Guangdong Consumer Council, said that Apple's practice of refusing to repair an iPad with a scratch longer than 4 millimeters for free is an obvious violation of China's consumer protection law, and is an obstacle to good customer experience.

Tang Ming from the Guangdong Lingnan law Firm also said that, according the "iPad Maintenance Report," problems caused by force majeure are not included in the guarantee range. However, the scratch on the surface of the iPad product is not a problem caused by force majeure and should be in the guarantee range of the product.


Read the Chinese version: 苹果iPad维修再遇潜规则 划痕超4毫米遭拒修

Warning:Products to be careful of News we recommend

     Porsche     Lock & Lock       Carrefour
     Volkswagen       TwoBabes          Evian
         Apple          Auchan          Ford

【1】 【2】 【3】 【4】


Leave your comment0 comments

  1. Name


Selections for you

  1. More opportunities provided for youth in PLA

  2. Kim Jong Un watches show to mark the end of Korean War

  3. Luxury brands cash in on China market

  4. Three "poisons" that destroy men's health

  5. The Gaming Capital of the World: Macau VS Las Vegas

  6. Marseille, France - Summertime

Most Popular


  1. How to improve China's tourism industry
  2. S. China Sea issue, where is Philippines’ restraint?
  3. On right track for growth model change
  4. Added value key to countering protectionism
  5. What to expect at London Olympics: Star athletes
  6. What to expect at London Olympics: Beauties
  7. US seeks to create new waves in S.China Sea
  8. Labor test for policymakers
  9. What to expect at London Olympics: Opponents
  10. What to expect at London Olympics: Strong teams

What's happening in China

Flooding remains a concern

  1. 5 rescued after SW China coal mine accidents
  2. Families mourn loss after the fatal storm
  3. Hainan's largest fishing fleet returns
  4. Temporary housing being set up for victims
  5. University sacks prof who was 3 times a fake

China Features

  1. Excessive bacteria found in Bright Dairy products
  2. Tainted infant formula milk powder found in Hunan
  3. Unimaginable potentials of human organs – Eyes
  4. Netizens blast Youku over child porn videos
  5. Let languages grow freely

PD Online Data

  1. Spring Festival
  2. Chinese ethnic odyssey
  3. Yangge in Shaanxi
  4. Gaoqiao in Northern China
  5. The drum dance in Ansai