Latest News:  
Beijing   Heavy rain/Thundershower    27 / 23 ℃  City Forecast

English>>China Society

Airport gets new customer service hotline

By Li Yao  (China Daily)

08:53, July 30, 2012

The Beijing Capital International Airport will launch a new customer service hotline from Aug 1, with access guaranteed even under extreme weather conditions.

The new hotline, 010-96158, has expanded handling capacities so that fewer callers will have to wait when the line is engaged.

It will offer more customer-friendly services, such as flight timetables, lost and found inquiries and special arrangements for vulnerable people such as seniors and pregnant women, according to the airport.

The old service number, 010-64541100, was activated in 2006 and has attracted complaints for being too long and difficult to remember. It was also difficult to access during peak periods.

In 2011, the line answered on average of 25,000 calls a day and peaked at 34,100 calls a day.

The airport's ability to respond to passengers' inquiries has been tested over the past week, when many people were left stranded by the heavy rains which hit Beijing on July 21.

Hundreds of flights were canceled or delayed because of the rainfall that day and subsequent thunderstorms.
Warning:Products to be careful of
News we recommend

       Apple          Evian Anheuser-Busch InBev
         Ford       JinMaiLang         Cadbury
        Roche          Auchan         Robust

Email|Print|Comments(Editor:黄蓓蓓、马茜)

Leave your comment0 comments

  1. Name

  

Selections for you


  1. More opportunities provided for youth in PLA

  2. City view of Pyongyang, DPRK

  3. Luxury brands cash in on China market

  4. Three "poisons" that destroy men's health

  5. The Gaming Capital of the World: Macau VS Las Vegas

  6. Marseille, France - Summertime

Most Popular

Opinions

  1. S. China Sea issue, where is Philippines’ restraint?
  2. On right track for growth model change
  3. Added value key to countering protectionism
  4. What to expect at London Olympics: Star athletes
  5. What to expect at London Olympics: Beauties
  6. US seeks to create new waves in S.China Sea
  7. Labor test for policymakers
  8. What to expect at London Olympics: Opponents
  9. What to expect at London Olympics: Strong teams
  10. China's bond of commitment

What's happening in China

Flooding remains a concern

  1. Hainan's largest fishing fleet returns
  2. Temporary housing being set up for victims
  3. Reform would make gaokao only one factor
  4. University sacks prof who was 3 times a fake
  5. Apple's revenue falls sharply in Greater China

China Features

  1. Excessive bacteria found in Bright Dairy products
  2. Tainted infant formula milk powder found in Hunan
  3. Unimaginable potentials of human organs – Eyes
  4. Netizens blast Youku over child porn videos
  5. Let languages grow freely

PD Online Data

  1. Spring Festival
  2. Chinese ethnic odyssey
  3. Yangge in Shaanxi
  4. Gaoqiao in Northern China
  5. The drum dance in Ansai