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IKEA faces trust crisis due to frequent quality scandals

(People's Daily Online)

16:43, July 13, 2012

Edited and translated by People's Daily Online

IKEA's frequent recalls in three years involve a variety of products

IKEA recently issued a recall of 97,000 track lighting units worldwide due to an electric shock hazard, which has further damaged global consumers' trust in its products.

Frequent quality scandals

"The chair is less than one year old, but cracks where the seat and the backrest join. Even the plastic stool at the convenience store in my community is better than it," said a Chinese consumer surnamed Wang. His son bought the black chair, numbered 40188953, from IKEA's Beijing store in July 2011 for 89 yuan, which cracked in June this year. IKEA has sent a worker to Wang's home and replaced the cracked chair with a new one.

Wang is not the only one annoyed by low-quality IKEA products. There are many complaints about unsatisfactory IKEA products such as deformed wood clapboards, collapsed sofa cushions, and smelly assembled furniture on web forums and microblog sites. The phrase, "poor quality," often appears in their complaints.

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