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Officials urged to beef up process of handling public's complaints

(Xinhua)

10:51, January 14, 2012

Zhou Yongkang (R), a member of the Standing Committee of the Political Bureau of the Communist Party of China (CPC) Central Committee, who is also secretary of the Committee of Political and Legislative Affairs of the CPC Central Committee, speaks at a meeting here Friday on the work to handle the petitions in 2012, in Beijing, capital of China, on Jan. 13, 2012. (Xinhua/Rao Aimin)

BEIJING, Jan. 13 (Xinhua) -- Senior Chinese leader Zhou Yongkang has called on government departments and officials to better address public grievances through more efforts in handling public petitions and resolving disputes.

Zhou, a member of the Standing Committee of the Political Bureau of the Communist Party of China Central Committee, made the remarks at a meeting Friday on the work to handle petitions in 2012.

Zhou noted that despite a generally good situation nationwide, problems still exist in the petition-handling work.

There are still some legitimate appeals from the public that await resolving and it is an arduous work to address these problems, he said.

Zhou asked leading officials to personally take part in the petition-handling to get the grievances resolved in a more timely manner.

Moreover, government departments are told to establish and improve their systems of social stability risk evaluation in the decision making process to avoid poor policy-making triggering social conflicts.

Social management capability of the governments at grass-roots level should also be enhanced, Zhou said.

Furthermore, Zhou called for the implementation of a responsibility system to hold leading officials to account if their failure to properly deal with complaints leads to aggravation of the problems.

Zhou also called on officials to improve their working style, focus more on measures to ensure and improve the people's livelihoods, as well as to increase the efficiency of the petition-handling system.

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