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Firms look to upgrade overseas reputations

By Shen Jingting (China Daily)

08:14, July 23, 2012

Many Chinese goods traditionally regarded as cheap but poor quality

It is not a sprint but a marathon for Chinese manufacturers to get rid of some tainted labels on made-in-China products. In addition to continuous innovation, new marketing strategies are needed to upgrade their reputation, analysts said.

From slippers and socks to consumer electronic products such as personal computers, made-in-China goods appear in every corner of the world. They win markets with scale, but also suffer a reputation of "low price and low quality" as a byproduct.

This perception has upset some China-based, globally operating manufacturers, whether they admit it or not.

Haier Group, one of the most successful companies originating in China, which sells appliances and electronic goods across the world, revealed the embarrassing fact in a Financial Times report that most of its international customers do not know it is a China-based company.

Haier, headquartered in Qingdao, Shandong province, already has the biggest share of the world's appliances and electronic goods market. Its revenue was about $23.7 billion last year, giving it a 7.8 percent share of the global market in that sector. Overall, 26 percent of its turnover comes from overseas.

Li Pan, managing director of Haier's overseas division, told the UK newspaper: "We don't deny it but we don't emphasize it."

In fact, some of the multinational company's products are from its manufacturing facilities overseas.

But avoiding the sensitive issue does not help solve problems. To improve the widespread image of made-in-China products on the global stage could be a better way for the sustainable growth of Chinese brands, analysts argued.

Andrew Phillips, managing vice-president of research firm Gartner Inc's Beijing office, said China-based companies routinely market and export electronic products to developed economies that are sold at a low price in order to gain market share and "presence".

Take mobile phones for example. China is the world's biggest manufacturing base for handsets. In 2011, the country shipped more than 1.13 billion cellphones, accounting for about 71 percent of the total handset number in the world, according to the Ministry of Industry and Information Technology. The figure was 19 percent in 2001 and 40 percent in 2006.

A majority of mobile phones manufactured in China are sold abroad. More than 90 percent of Chinese-branded devices are targeted at low-end clients, said Sun Wenping, secretary-general of the Shenzhen Mobile Communications Association. Shenzhen is the largest mobile phone production base in China by shipment and home to companies such as Huawei Technologies Co, ZTE Corp and TCL Corp.

"Many Chinese managers make a conscious decision to select their price-competitive products for export," Phillips at Gartner said. "Even if they have far better and more expensive products in their portfolios, these remain only available in China."

But building brand strength outside China is not totally dependent on a high volume of export sales. Chinese brands are inevitably "pre-associated" with low quality (outside China) and low-end branding tends to reinforce this, he said.

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