Latest News:  
Beijing   Sunny/Overcast    10 / 4   City Forecast

People's Daily Online>>China Business

Consumers lodge 607,263 complaints in 2011

(Chinadaily.com.cn)

14:42, March 15, 2012

China Consumers’Association received a total of 607,263 complaints from consumers in 2011, among which 571,918 were addressed, recovering 80,418 yuan ($12,699) in losses, according to a report released by the association last month.

According to the association, 50.2 percent of the complaints targeted quality problems, 10.3 percent pointed to marketing contract problems, 5.3 percent to price issues, 1.7 percent to safety issues, and 1.5 percent to counterfeit products.

According to statistics collected by China Central Television, online shopping received the most complaints, mainly targeting inconsistency between the product's real quality and its description, fake products, after-service and group purchases.

Before March 15, some websites providing group purchases services took steps, such as establishing a special department to safeguard consumers' rights, forming an assessment center for services, creating funds for consumer rights protection and promising timely compensation to consumers, in a bid to gain the trust of consumers.

Email|Print|Comments(Editor:张茜)

Leave your comment0 comments

  1. Name

  

Selections for you


  1. Leading Monastery in Tibet holds sutras debate regularly

  2. Chinese version of Charles III rehearsed in Beijing

  3. PLA Navy conducts oceangoing training

  4. Animals enjoy spring sunshine

Most Popular

Opinions

  1. China's development contributes world economy
  2. China's diplomacy needs courage and strategy
  3. Death penalty does not hold answer to corruption
  4. Socialist democracy to illuminate China's future
  5. Truth about Tibet is slowly coming to light
  6. Expert: Glitter of foreign diploma to fade away
  7. NPC reform reflects vote of confidence
  8. Facing problems forges confidence for development
  9. Defense budget guards peaceful intentions
  10. Will China's economy keep growing or slow down?

What's happening in China

Ship sunk in Guangxi fatal collision located

  1. Shanghai lags Beijing on city competitiveness
  2. Privacy becomes core healthcare issue
  3. Dongfeng Honda recalls cars with defective horns
  4. China to regulate online group buying
  5. SW China police bust drug trafficking ring

PD Online Data

  1. Spring Festival
  2. Chinese ethnic odyssey
  3. Yangge in Shaanxi
  4. Gaoqiao in Northern China
  5. The drum dance in Ansai