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People's Daily Online>>China Business

Siemens vows to fix faulty fridges

(People's Daily Online)

16:13, December 05, 2011

Edited and translated by Ma Xi, People's Daily Online

On Dec. 4, Roland Gerke, the president of Siemens Ltd., China, apologized for the failure of doors on some Siemens refrigerator units to close properly.

He promised Siemens will provide free on-site services for customers, no matter whether their fridges are within the warranty period or not.

Mr. Gerke said Siemens will open a microblog to solve online complaints and receive applications for repairs. If customers have noticed their fridge doors cannot close easily, Siemens will provide free door modifications under certain conditions.

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