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Nepal gov't launches 24-hour "Hello Gov't" program

(Xinhua)

08:44, October 17, 2011

KATHMANDU, Oct. 16 (Xinhua) -- The government of Nepal in a bid to directly connect with the ordinary people has launched the " Hello Government" program as of Sunday.

Now, the general people in Nepal can directly complain to their government about the difficulties they are facing and the irregularities they met.

The government has given free phone number "1111" and fax number "1110" and the services are operational 24 hours a day and seven days a week.

Talking to Xinhua on Sunday, Joint Secretary at the Prime Minister's Office (PMO) Pursottam Khanal said that the service has been highly acclaimed by the people and many people are calling. " We are getting very nice response from the people for this innovative project," Khanal said.

According to the PMO, the service has been divided to four shifts with one having a joint secretary, two people to answer the calls, a computer operator and an office helper.

"We will collect complaints, recommendations and the problems of the people which will be reported to the prime minister based on their importance," said Khanal.

He added that as per the received complaints, necessary action will be taken immediately to the concerned persons, ministers or any government offices.

Khanal said that many complaints were about the road maintenance in Nepal.

Apart from the natural calamity and other problems, road accidents are the major problem that has been taking the lives of a large number of Nepali people.

"Complaints are also lodged over the irregularities in the account section of the government offices and also about corruption and the high prices of the internal airplane," Khanal said.

Earlier, to connect with the people directly, Prime Minister Babu Ram Bhattarai had used his "gmail account".

Necessary actions were taken after the mails were received regarding many irregularities.

the prime minister had also held a direct conversation with the general people in Nepal and around the world via the National Radio of Nepal -- Radio Nepal which was broadcasted live.

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