Apple blames China's user environment for dusty iMac screens

13:20, December 10, 2010      

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Some Apple users revealed that their iMac all-in-one desktop computers, which cost nearly 10,000 RMB each, had a build-up of dust deposited inside their monitor screens after being used for less than three months, Voice of China reported on Dec. 10.

Apple's official maintenance point said the dust accumulation inside the screens cannot be cleared, and users should change screens to get rid of the dust. And an Apple technician in Singapore said the dust accumulation was the result of the computers being used in a bad environment, such as one in which people are smoking, in China.

However, it cannot explain how dust gets into the inside of the screens.

Mr. Zong, who has the same problem with his iMac, said he does not smoke and the computer was put in a room with a window of double glass, so he doubted the explanation and questioned whether the problem was the result of poor design. At the same time, Mr. Zong worried about the endless costs of changing screens if the problem could not be resolved within the warranty period.

As of now, Apple has not responded to customers' complaints with any official statement regarding the problem.

By Wang Hanlu, People's Daily Online


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