Tencent promises to compensate users for infantile behavior

09:26, November 10, 2010      

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Tencent, China's largest dot.com firm based on market value, held a press conference Monday to clarify its recent moves, and Ma Huateng, the company's CEO apologized to users and committed to compensate them.

The then-only-low profile "battle" between Tencent and Qihoo 360, one of China's leading online security software developers, took on the public stage as the former announced on the users' interface that it would disable its services on computers installed with 360's anti-virus software.

Ma apologized by saying that such behavior hurt the users' feelings and vowed not to make use of the "one for choice" game again. He also said the company will compensate users that uninstalled QQ messenger, while details on the compensation have yet to be disclosed.

Following Tencent's inability to solve the matter, a large number of users have started to believe in Tencent's involvement in monopolization. In addition, some users filed to the State Administration for Industry and Commerce (SAIC) to launch an anti-monopolization investigation to the company.

As to media concerns that Tencent is actually planning the annihilation of 360, Ma reassured such plan does not exist.

Zhou Hongyi, chairman of 360 also held a press conference Monday afternoon at which he said such battle is "between a monopolized company and an innovative one," as it also is "a battle between Tencent and netizens."

Down to the core of this fierce battle, and also the stimulator of such is the “Koukou Guard” (Koukou), a plug-in safety software launched by 360 on October 29 which Tencent claims causes its messenger to malfunction. 360 however denied that the system is harmful and that it just did so to provide an additional choice for users.

Last week, under the coordination of relevant departments, 360 agreed to stop allowing users to download the Koukou Guard, while insisted on still providing the "360 Privacy Protector," a free software that identifies softwares trying to monitor a user's hard drive.

Source: Global Times


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