HP faces more complaints

07:34, March 25, 2010      

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Another 460 Hewlett-Packard (HP) customers submitted their complaints to the General Administration for Quality Supervision, Inspection and Quarantine (AQSIQ) Tuesday, which includes their personal information, purchase invoice, maintenance records, and letters of power of attorney, adding the number of total complainants to 520.

The AQSIQ will hand these materials to the investigation team set up for this case, but there is no word yet on when the detailed results of the investigation will be published.

HP, its consumers and their lawyers had their first meeting Monday at the AQSIQ building, and the government body required the computer company to conduct its own detailed investigation into its faulty products and publish all the faulty model numbers, which means that HP will have to issue its fourth statement in a few days.

''HP has yet to publish the fault model numbers and has not announced a detailed compensation plan,'' said some customers.

''HP has apparently shifted its attitude from indifference to proactive cooperation, but they did not give a clear response on the issue and asked for more time to discuss the issue within the company,'' said Jiang Suhua, a lawyer representing the HP consumers.

''We will give our customers a formal reply on their complaints,'' said Shen Ji, China marketing director of HP, who also told the media that the specific contents of their meeting on Monday cannot be made public.

Source: Global Times
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