HP faces complaints from organized group in China

16:52, March 10, 2010      

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A complaint letter to Hewlett-Packard (HP) from over 170 Chinese consumers was delivered to the General Administration for Quality Supervision, Inspection and Quarantine (AQSIQ) on March 8.

It requested the Chinese government order a recall of allegedly faulty laptops and that the quality watchdog investigate the quality of the HP products. The complaint said the problems are from the faulty graphic cards.
The letter demands that the computer giant should buy back or exchange the faulty laptops, and compensate the complainants.

This is the first time HP, the world's largest personal computer brand has had to confront overseas consumers' complaints.

Chinese consumers of HP notebooks sold since 2007 have experienced screen malfunctions and overheating problems on a large scale, according to Laweach, a non-profit website helping organize the computer users in this case.

Jiang Suhua, a lawyer at Yingke Law Firm in Beijing, said AQSIQ’s decision on the case will be the first of this kind in China, since up to now there are only rules to recall cars, foods, drugs and toys.

AQSIQ has yet to comment on the matter.

Source: Global Times

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