Detroit automakers received unprecedented customer satisfaction scores due to improved quality and lower prices, said a U.S. survey released on Tuesday.
Ford led the way with a 5-percent increase in customer satisfaction in the second quarter from the same period a year ago, while Chrysler and General Motors was up by 4 percent and 2 percent respectively, according to the survey done by the University of Michigan.
As always, the highest-priced brands led the customer-satisfaction index, with Cadillac and Lexus tallying scores of 89, followed by Buick, Honda and Lincoln Mercury at 88.
Volkswagen scored 86, the highest among European carmakers, with a 6-percent improvement, said the survey.
The University of Michigan compiles the satisfaction index based on 11,000 surveys and responses from customers who bought cars at retail stores, e-retail sites and online auction sites.