South African President Jacob Zuma has vowed to be a hands-on head of state who engages with the people of the country, the South African Press Association reported on Thursday.
"Let me reiterate that I will, we will, always be a government of the people, by the people and for the people," he told a National Press Club briefing in Pretoria on Thursday.
"I will always make time to visit communities as I did during the election campaign," he said.
Zuma said that while service delivery protests had broken out over the last couple of months, South Africans should not be surprised.
"Every year around this time it is negotiating season, and in the majority of situations strikes emerge out of the disagreement and deadlocking."
"It happens all the time. I don't think we should be surprised every time it happens every year," he said.
Zuma reminded media that in his state of the nation address, he said the government would be interactive and effective.
The finalization of the framework to improve service delivery in Front line offices would be tabled before Cabinet for final endorsement by December of this year, he said.
This would be people-centered and would include measures such as the wearing of name tags, effective signage and queue management.
He said the presidential hotline and a public liaison service would be available to the public from September 1 this year.