IBM wins 130-mln-dollar deal to upgrade Canadian airport services

08:09, April 29, 2010      

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IBM has signed a 130-million-Canadian dollar (about 130 million U.S.dollars) deal to provide cheaper and more effective IT services at Canada's busiest airport.

The five-year deal with the Greater Toronto Airports Authority (GTAA), which operates Toronto Pearson International Airport, is expected to result in lower fees for airlines.

The project is expected to generate double-digit savings while improving responsiveness and service levels at the airport. Air carriers will receive IT services directly from IBM to support critical operations at kiosks, passenger and bag check-in counters, as well as aircraft gates.

"This transaction puts in place an innovative new model for delivering complex technology at Toronto Pearson," said Gary Long, vice president and chief information officer for the GTAA.

With more than 30.4 million passengers each year, Toronto Pearson is one of the world's largest airports built on a "common use equipment" model -- a model by which most airport resources, such as check-in counters, boarding gates and kiosks, can be accessed and used by any of the airport's 60 airlines.



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