Singapore surprisingly scores low marks on transport experience

09:30, May 17, 2011      

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Singapore ranked 18th in a latest survey of 23 cities around the world on transport journey experiences despite its rather efficient system, to the surprise of quite some people.

The Frost & Sullivan survey showed that public and private transport commuters in Copenhagen, Seattle and Sydney are most satisfied with their experience, the online edition of local newspaper TODAY reported on Monday.

Copenhagen topped the index with an average score of 81.5 points in overall journey experience, against the global benchmark of 61.

Shanghai ranked as ninth with the score of 67.5 while Beijing was 15th with a score of 60.5 points.

Singapore scored 54.5 points. A total of 740 public transport commuters and 674 private transport commuters were polled in Singapore, with 77.5 percent and 57 percent, respectively, saying they were dissatisfied.

The index evaluated four areas equally which included timeliness in reaching one's destination, value-for-money, convenience and overall journey experience.

"One reason Singapore did not do better in the index could be the relatively high percentage of journeys made on public transport," said Vivek Vaidya, vice president of Frost &Sullivan' s Asia-Pacific automotive and transportation practice.

"The main frustrations of public transport commuters were overcrowding, switching between different modes of transport as well as getting to and from their homes and train stations," Vaidya said.

The good result of Copenhagen is largely attributable to its high usage of non-motorized transport such as bicycles and integrated public transportation system. Twenty five percent of the city's population either cycle or walk to reach their destinations as compared to the global average of less than 10 percent.

Source: Xinhua
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