Computer glitch that affects millions customers now fixed: National Australia Bank

13:17, November 29, 2010      

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The National Australia Bank (NAB) on Monday said it has identified and fixed the computer problem, which left millions of customers without cash for days.

A corrupted file in the NAB's computers on Wednesday jammed its payment system, which resulted in payments not being deposited into millions of customer bank accounts. Wages and welfare benefits were delayed, settlements and property deals frozen, automated teller machine (ATM) and eftpos transactions shut off. Transactions on subsequent days have also been delayed.

"For the vast majority of our customers these issues have been resolved," the bank said in a statement on Monday.

NAB said it had identified all instances of duplicate and multiple transaction entries in its customers' accounts, and the majority of accounts have now been corrected, so that transactions and balances for these accounts are now accurate and up to date.

However, Australia Associated Press reported that that still leaves about 19,100 accounts with uncorrected mistakes of their transactions.

Earlier on Friday, Commonwealth Bank, Australia and New Zealand Bank, Westpac, HSBC and Citi have all confirmed that some of their customer transactions have been affected by the errors in the NAB' s data processing.

NAB said that has also been fixed over the weekend.

"Other banks can now also begin to process any salary or other payments to their customers which may have been impacted by the processing delay," its statement said.

Despite the widespread problems, NAB said it can assure all its customers that their accounts are completely secure.

NAB customers has expressed anger, grief and disbelief that such a crippling problem could hit one of the big four banks.

On Monday, the bank paid thousands of dollars to place full- page apologies from NAB chief executive Cameron Clyne in all major newspapers.

Source: Xinhua


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