Chinese police gain more support, maintain better public security by listening to more residents' voice

17:00, January 10, 2011      

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In an effort to build a harmonious society and better community relationship, Chinese police authorities are changing their working manners to listen to more public voice through more Internet-savvy officers and more interviews with residents.

Police forces in Beijing, China's capital city, have opened an official micro-blogging site on, China's biggest micro-blogging portal, for non-stop interactive communication with residents. The police micro-blogging has attracted more than 330,000 followers.

Advices and complaints left by the followers to Beijing Public Security Bureau ranged from officers supervising anti-smoking regulations to increasing car thefts.

"We pay attention to every advice and complaint raised by the Internet users and will put them into our work plan so as to constantly improve residents' sense of security," said Fu Zhenhua, director of the Beijing bureau.

Since last year, officers from the bureau have visited more than 1.1 million local residents and more than 110,000 organizations, receiving more than 18,000 comments and complaints.

Through such an active move, Beijing police have actively solved nearly 10,000 disputes and reconciled 8,416 potential conflicts, according to statistics from the bureau.

In addition to such kind of on-line communication with residents, China' s top police official has called for the country's police officers to more actively visit local residents and improve their service by listening to more public voices.

Public Security Minister Meng Jianzhu said during a nationwide teleconference that all police officers should remember that the Chinese police force is a law enforcement agency and also an agency that always serves the people by listening to public voice and is subject to public supervision.

The ministry has ordered the country's police officers to solve people's practical problems in an effort to deepen a nationwide campaign for a harmonious society that was launched in 2009.

The campaign is aimed at making police officers visit thousands of local residents and interview them, to listen to their advices and complaints for police work.

In a statement issued to police authorities around the country, the ministry asked police officers to invite legislators, political advisors and media representatives to police stations to comment on police work, since only public satisfaction can be the judge of competence of the police.

To hear the voice of the public, police officers should make full use of the Internet, mobile phones and other new media, while meeting people in online police chat rooms and through micro-blogs, the statement said.

The police force in Huzhou city of southeast Zhejiang Province has initiated swift operations to crack down on stealing vehicles after local residents voted the crime their top concern on the police online survey.

"Our police officers have established a better relationship with local residents by actively listening to their voices," said Commissioner Jin Bozhong, director with Huzhou Public Security Bureau. "Our quick response and interviews have also greatly reduced public indignation on illegalities," Jin said.

In addition to interviews, the police authority in Nanchang of south Jiangxi Province have communicated with local residents by short message services in mobile phones.

From the beginning of 2009, Nanchang police sent more than 1.42 million messages to local mobile phone users and 99.8 percent of them were satisfied with the police's handling of their complaints.

Statistics from the police force in northeast Jilin Province showed that the crime rate of homicide cases has dropped by 16.1 percent in 2010 thanks to the interview campaign which improved communications between police officers and the people.

By active interviews, the Jilin police force also found and eliminated more than 36,000 potential security threats in markets, hospitals and transport stations. They also helped thousands of criminal victims, juvenile offenders and released prisoners with their livelihoods.

The ministry launched the nationwide campaign to interview thousands of local residents in 2009 after it conducted a successful campaign to listen to public complaints in 2005.

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