Survey: Chinese gov't websites fall short

16:01, December 17, 2010      

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The majority of the Chinese public is not satisfied with government websites, according to a report released by the China Software Testing Center Today.

The report, which assessed the performance of China's government websites, shows 78.5 percent out of 450,000 online voters are unsatisfied with government websites.

The people surveyed said they are not satisfied with the government websites because they cannot find the content they are looking for, and the site content is not practical. Another reason is that the content on the sites are not quite relevant to the government's function.

The report notes that most Chinese government sites currently have a relatively low converge of content that the public need most, including information about education, social security, employment, medical care, housing, business and other services.

Among them, the vast majority of sites have less than 50 percent of the afore-mentioned content. Less than 33 percent of government sites disclose the government's financial information, the content in which the public shows the most interest.

Many government sites carry contents that people find hard to understand and functional bugs are often seen on these sites, which is another big problem in government websites of all levels. It has become a common practice for the websites to reprint news from other sources and run news within certain industry. Generally they are short of useful information, for instance, hospital information for the elderly and information about social security.
The report also noted that the contents of some government websites are not very relevant to their business and service. Their performance in interactive online services is not satisfactory. Only 36 percent of websites provide services like forms download and print; 24 percent and 14.5 percent offers online consultation and online application service respectively. Low-quality responses to users' comments or feedback are common.

The report said Beijing, Guangdong and Shanghai's government websites are the ones that win the highest marks.

By People's Daily Online
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