New rules of China airlines to pay passengers in cash for delay

14:08, November 02, 2010      

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Domestic airline companies are expected to implement new regulations on flight delay compensation, according to China Air Transport Association recently.

It was reported that new regulations included providing information, ticket refunds as well as endorsement and compensation for those irregular flights.

The compensation is divided into carrier and non-carrier reasons.

The non-carrier reasons refer to reasons including the weather, emergencies, air traffic control, passengers' safety inspection and public safety reasons, while carrier reasons refer to reasons including the flight plan, maintenance, flight deployment, transportation services and crew troubles.

According to the regulation, airline companies do not assume liability because of non-carrier reasons. Airports or airlines should assist passengers to contact food services and rest facilities, which will be paid by passengers themselves.

However, airline companies are required to provide free food and beverage services and accommodations for passengers for delay in intermediate stops.

According to the regulation, airline companies should bear the cost of ticket refunds and endorsement for flight delay because of carrier reasons.

Airline companies are required to provide food services for passengers for free in flights delays lasting one to four hours.

If the delay takes more than four hours, airline companies are required to provide rest areas for passengers.

If the delay lasts four to eight hours, airline companies are also required to provide ticket discounts, equivalent mileage accumulation or other compensation worth 300 yuan or 200 yuan in cash.

If the delay is longer than eight hours, airline companies are required to provide ticket discount, equivalent mileage accumulation or other compensation worth 450 yuan or 300 yuan in cash.

However, airline companies do not assume liability if passengers change flights or choose to accept the refund for flight cancellations 24 hours before the original flight.

According to the regulation, delays for carrier reason do not include those caused by passengers' refusal to get on board and get off the flight.

It was reported that new regulations are applied to all domestic airline companies except the Spring Airlines, China’s first and leading private capital sole proprietor of low-cost airlines.

By Li Mu, People's Daily Online

(Editor:李牧(实习))

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