Chinese travel agencies urged to protect customers' personal information

08:30, November 02, 2010      

Email | Print | Subscribe | Comments | Forum 

Travel agencies will be held liable for unauthorized disclosure of theirs customers' personal information, according to the latest Judicial Interpretation from China's Supreme People's Court which took effect Monday.

The Interpretation was a "first of its kind" in the Court's civil law category, which explicitly stressed service providers' obligations to protect their customers' personal information, said Sun Jungong, the court's spokesperson.

It also clarified several debatable issues, including prohibitions on forced-shopping, transfer of customers between agencies and differentiated charge rates based on travelers' ages or vocations.

Protecting the customers, however, was not the only goal for this Interpretation. "It also safeguards service providers' rights by clarifying the boundary of their obligations, " added Sun, "It is designed to promote the healthy development of that industry."

China's travel industry has seen rapid growth in recent years with an annual income of 1.29 trillion Yuan (193 billion U.S. dollar) in 2009, according to the National Tourism Administration (NTA).

Over 20,000 travel agencies were registered to NTA by the end of 2009.



  • Do you have anything to say?


Special Coverage
  • Premier Wen Jiabao visits Hungary, Britain, Germany
  • From drought to floods
Major headlines
Editor's Pick
  • Chinese Navy soldiers hold an evening party marking the upcoming 62nd National Day aboard Chinese Navy hospital ship "Peace Ark" in the Pacific on Sept. 28, 2011. The Chinese National Day falls on Oct. 1. (Xinhua/Zha Chunming)
  • Photo taken on Sept. 30, 2011 shows the crowd at the plaza of Beijing Railway Station in Beijing, capital of China. The railway transportation witnessed a travel peak with the approach of the seven-day National Day holidays on Friday. (Xinhua)
  • A man wearing high-heel shoes takes part in the 3rd annual Walk a Mile in Her Shoes, an event when men literally walk in women's shoes to raise awareness about ending violence against women, at Yonge-Dundas Square in Toronto, Canada, Sept. 29, 2011. (Xinhua/Zou Zheng)
  • Photo taken on Sept. 29, 2011 shows a cargo ship in danger on the sea near Zhuhai City, south China's Guangdong Province. Cargo ship Fangzhou 6 of Qingzhou of southwest China's Guangxi Zhuang Autonomous Region lost control after water stormed into its cabin due to Typhoon Nesat on the sea near Zhuhai Thursday, leaving 12 crew members in danger. Rescuers rushed to the ship and saved them by using a helicopter. (Xinhua)
  • Actress Gong Li poses for L'Officiel Magazine. (Xinhua Photo)
  • Demonstrators from the Occupy Wall Street campaign hold placards as they march in the financial district of New York September 29, 2011. After hundreds of protesters were denied access to some areas outside the New York Stock Exchange on September 17, demonstrators set up a rag-tag camp three blocks away. Zuccotti Park is a campground festooned with placards and anti-Wall Street slogans. The group is adding complaints of excessive police force against protesters and police treatment of ethnic minorities and Muslims to its grievances list, which includes bank bailouts, foreclosures and high unemployment. (Xinhua/Reuters Photo)
Hot Forum Discussion