HK Int'l Airport honored world's best in its category

15:42, May 15, 2010      

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Hong Kong International Airport (HKIA) has been named the world's best airport among facilities serving 40 million-plus passengers in 2009, the fourth consecutive year for the honor, the Airport Authority Hong Kong (AA) said on Friday.

HKIA also took the third place in both regional and overall categories in the Airport Service Quality (ASQ) survey conducted by the Airports Council International.

In the 2009 ASQ survey, HKIA achieved a record high of 4.76 points out of 5 points, which means that more than 98 percent of respondents rated it as "excellent" or "very good".

Key areas that were particularly commended by passengers included terminal cleanliness, airport ambience, free internet connection, availability and cleanliness of washrooms, and comfort of gates and waiting areas.

The ASQ survey, which interviewed over 275,000 passengers at 118 airports in 2009, is a leading industry benchmarking program that allows airports to measure their improvements and benchmark their customer service year on year.

Source: Xinhua
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