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China to set up national office to deal with public complaints
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12:03, April 13, 2009

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The Chinese government is to set up a national office to deal with public complaints, said the National Human Rights Action Plan of China (2009-2010) released Monday by the Information Office of China's State Council.

According to the plan, a nationwide complaint information system will be built and a national office to deal with complaints will be set up so as to make it convenient for the people to voice their petitions, report problems and offer suggestions.

It said the channels for people to make complaints in the form of letters and visits will be broadened and remain unblocked.

"The government will open up different channels, including Green Post, special telephone lines, online complaints and agencies, to ensure that the people can voice their petitions by letter, fax, e-mail or other written forms," the plan said.

It also said the country will strengthen efforts to guarantee the legitimate rights of news agencies and journalists.

"Efforts will be made to reach the goal of 1,000 people having 90 daily newspapers and every family having 0.3 newspaper, on average, by 2010," it said.


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