China works to better handle complaints for social harmony

21:49, October 16, 2009      

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A senior Chinese official Friday called for better handling complaints to promote social harmony..

Zhou Yongkang, a member of the Standing Committee of the Communist Party of China (CPC) Central Committee Political Bureau, told a meeting here that the work to take in people's complaints and solve their problems is vital for improving the relations between the Party, government and people.

At China's Party organs and government departments, offices are set up to receive common people's letters, calls and visits.

From August to September, the central government sent 16 teams to 26 provinces, autonomous regions and municipalities as well as 15 central government departments to inspect their work in this field.

Reviewing the reports from the inspection teams, Zhou said problems existed and in some localities and fields, the government's efforts in handling complaints did not meet with people's needs and expectations.

"The decisions made by the government should be scientific, democratic, open and in line with laws so as to prevent new social disputes," he said.

The government should review the risks to social stability when adopting new polices and carrying out reforms, he said. "Policies, projects and reforms that most people oppose should be stopped or suspended."

When new problems occur, officials should investigate its cause and mend related policies, he said. "People's legal requests must be fulfilled."

The government should improve communications with the people through the offices of letters and calls, he said.

"We should educate people and help them express their opinions in a rational and orderly way," he said. "We would handle those, who raise their requests irrationally illegally, in line with laws."

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