Problematic SK-II products should be removed from shops immediately and there should be a condition-free refund policy, said the Shanghai Administration for Industry and Commerce on its website.

Operators must take steps to prevent customers from danger and harm if commodity they sold has serious flaw and could endanger the safety of customers, says China's Law of Protecting Consumer' s Rights and Interests

Most people do not hold on to cosmetics invoices because they are not durable goods. Customers with an invoice can claim a refund where they originally bought the product. Even customers without an invoice should not be refused a refund if they bought the product at an SK-II counter, said the Shanghai Administration for Industry and Commerce. It is the first consumer watchdog in China to call for the removal of suspect SK-II products.

A spokesperson for P&G China said they had not received formal notice from the Shanghai Administration for Industry and Commerce and that refunds would only be granted according to stockist and company policy.

By People's Daily Online