"To take a very simple example, children collected by shelters have to be sent back home. However, many of them came from dysfunctional families, which means they will run away from home again - it will come full circle and our current social assistance centers never solve the problem," Ma said.
China has no professional and personalized service and NGOs might have advantages in that area, he added.
Ma, who works under the Xuzhou civil affairs bureau's social welfare division, has tried introducing non-governmental services, as he believes help from government and non-government sides "do not conflict with each other, but are complementary".
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